Customer trust reposed on us is of utmost importance at pukkaberlin.com. This has prompted us to embrace globally accepted technologies and processes to make our site secure and reliable. The technologies and processes safeguard our customer’s information against threats. We monitor our operations on a regular basis and initiate corrective steps as needed. We trust your faith on our security measures is in tandem with your faith in our products.

Security with Digicert and SSL
We have registered with Digicert, one of the most trusted providers of digital authentication, secure communication for e-commerce and other internet infrastructure services.

With the deployment of SSL (Secured Socket Layer) technology provided by Digicert on our site, all personal information like your name , address and credit card details are encrypted and then transmitted on internet, thus preventing manipulation of sensitive data. With this process in place, you can rest assured that your personal and credit card information is well protected and transactions with our site are safe. We do not store your credit card information with us.

We Ensure Safe Delivery For the benefit of our customers, we insure your shipment to the full value of the articles to cover the risk in transit. All shipments are delivered through reputed services like UPS, USPS or Fed-Ex to ensure safe delivery at your doorsteps.

Terms on refunds and cancellations

  • Return amount process will be initiated 14 business days after the date of return, except digital and customized goods
  • All Customized goods cannot be returned unless manufacturing problem. This includes engraved products.
  • Orders can be cancelled before the product has been shipped. 48hrs to be precise.
  • Cancellations should be emailed to contactus@pukkaberlin.com with the order number and products to be cancelled. A confirmation email of the same will be sent with the next 24 hours.