1. Policy Objective


Pukka Berlin, its subsidiaries and affiliates hereinafter known as pukkaberlin.com respect your privacy. We are pleased to have you as a member and value the trust placed by you on us. We, at our end, are committed to earn your confidence and support. We pursue our goals relentlessly to build lasting relationship with our customers for mutual benefit.
This privacy policy is designed to educate you on the method of collecting information and its intended usage with the sole objective to serve you better. The integrity of our relationship with the customers being our principal focus, as a policy, we do not sell, trade or rent your personally identifiable information to third parties, without your consent.

Information are collected, based on the General Data Protection Regulation (EU 2016/679), at following stages when you access the site:

  • You intend to purchase our products or register with us.
  • You seek information initially and decide to make purchases at a later date.
  • You submit your query for any information through our site.
  • You provide information a tour various promotional programs.
  • You participate in any special events like promotion, sweepstakes, contests and special offers.
  • You contact any of our customer service centers for any questions or suggestions.
  • Your personally identifiable information is required to provide you more information.
  • In order to benefit from the wide ranges of services that we offer, it is mandatory to provide personally identifiable information and accept our terms of Privacy Policy during registration process. By doing so, you agree to collection, usage and disclosure of your personally identifiable information by pukkaberlin.com, as stated in this Privacy Policy.

However you can access our site unconditionally without submitting the requisite personally identifiable information.

2.1. What is Personally Identifiable Information

The personal information constitutes any information that may be used to identify an individual, including but not limited to:

  1. First and last name
  2. Residential address
  3. Billing or other physical address
  4. Email address
  5. Phone number
  6. Mobile number
  7. Other contact inf rmation
  8. Credit card number, expiration date and CVV code.

2.2. The purpose and use of information

Communication:
In a dynamic business environment, information and communication are the integral part to strengthen relationship with the customers. We communicate to keep you informed about our different activities and some of the instances of our communications with you are -

  • To respond to your queries submitted through various channels like our website or service center.
  • To send you confirmation of your order placed with us and to keep you informed about its status.
  • We invite you on the several programs that we undertake such as product launches, special schemes, discount offers, sweepstakes, competitions or exchange offers at regular intervals.
  • When we observe any errors, omissions and inaccuracy or any abnormal behavior on our website.
  • To make announcements like launch of new products for different segments or venturing into new markets.
  • When we improve usability, performance and effectiveness of our website with improvised contents, layouts or significant changes to keep pace with the times.
  • To provide with any other information we deem useful or interesting to you.

Internal Use:
We may use your personally identifiable information to conduct internal research to make our website more users friendly and to come up with different marketing promotions that interest customers.
Compliance with Law and Fraud Protection:
We may share or disclose personally identifiable information or any other information, available with us, to the various legal and compliance agencies or any other companies and organizations for following reasons.
To comply with any applicable law, regulation, legal process or governmental request.
To investigate, prevent or take action regarding illegal activities, suspected fraud and situations involving any kind of potential threats or as otherwise required by law. For credit fraud protection and risk reduction.
Such decisions solely lie with the management, in the interest of the organization or as the situation demands.
Service Providers or Third Parties:
We may have to share your personally identifiable information with the authorized third parties viz. agents, affiliates, contractors like -

  • Shipping or courier companies
  • Financing companies
  • Web hosting companies
  • Data analysis firms
  • E-mail service providers
  • Fulfillment companies (e.g., companies that fulfill orders)
  • Consulting or marketing firms
  • SMS facility providers
  • Event management companies
  • Accounting firms
  • We share only necessary personally identifiable information with these third parties so they can undertake the as signed tasks on our behalf.

Intended usage of shared information by third parties:
Some of the intended usage of such shared information by third parties are -

  • When you place an order with us, we share your personally identifiable information like name and shipping address with shipping or courier companies to ensure safe delivery of goods to your designated destination.
  • When you purchase through credit card or financial institutions, we share your required personally identifiable information with them and related service provider for complying with their procedures to complete the payment transaction.
  • When you participate in any special events, your information may be shared with those service providers or third parties participating in the event.
  • These third parties may use this information for their promotional activities.
  • However you have an option to unsubscribe to such services by communicating with them.

Feedback Contest:
By giving feedback or participating in the feedback contest by pukkaberlin.com, you grant us the right to post your feedback on our Site.
We will remove your feedback from pukkaberlin.com if you send your request via email to customerservice@pukkaberlin.com or call our service center at 877-395-9199.
E-mail Product or Wish list to a Friend:
These features enable you to select product(s) and send all information about the product(s) to your friends / relatives through an e-mail. The email includes your name and e-mail addresses to ensure its authenticity .
We may use this information to communicate our promotional programs.
However we provide an option to unsubscribe and stop receiving any communication from us.

2.3. Non personal Information

Whenever you access "pukkaberlin.com" we collect certain information other than personally identifiable information as per details given below.
IP Address:

  • The purpose of collecting IP address is:
  • To diagnose and resolve problems encountered with pukkaberlin.com server.
  • To fine tune the operation of pukkaberlin.com website for better performance, speed and stability.
  • To monitor the traffic patterns and to analyze the trend.
  • To track the date and duration of each session.
  • Your IP address may also be used in combination with your personally identifiable information for credit fraud protection and risk reduction.

Cookies:
Cookies are small pieces of information stored by your browser on your computer's hard drive. The information is collected by certain pages of the site. The purpose of storing such information is -

  • To provide customized shopping experience.
  • To simplify your task of updating information (e.g. at the time of data input, the previously entered information will be available for selection)
  • To analyze user preferences.
  • To measure effectiveness of promotions run on the website.
  • To track visits of users.
  • You are always free to disable our cookies on your system but we wish to remind you that by declining the use of cookies you may not be able to use certain important features of our website.

Web Beacons:
A web beacon is typically a transparent graphic image (usually 1 pixel x 1 pixel) that is placed on a site or in an email. The intended usage of web beacons is -

  • To count the number of unique visitors and the visitors who respond to our online and advertising campaigns.
  • To analyze visitors traffic patterns, navigation methods, information access during a particular session.
  • The collection and combined analysis of personal and non-personal information gathered help us to offer the products as per the preferences and interests and also to improve upon user friendliness, ease of operation, better classification of data, seamless information flow and interest generating contents.

3. Other Policies

3.1. Children Under 13

We will not collect any personal information knowingly if we find the user is below the age of 13 and we will delete such information from our system in accordance with norms stipulated by compliance agencies. To know more about the law, please visit www.ftc.gov for protecting child privacy.

3.2. Links to third party sites

We may provide links to other third-party websites which are out of the purview of this privacy policy. Hence in your own interest, we suggest you to review their policies and act accordingly.

4. Security

At pukkaberlin.com, we are committed to the protection of the personally identifiable information that y ou share with us. We have in place organizational policies, procedures and security technologies to protect your personally identifiable information from unauthorized access, use or disclosure. For further information please refer our Secure Shopping Policy.

5. Updating your information

To update any change in your personally identifiable information that we ha ve previously collected, please log into your account and make necessary changes. Any changes in personally identifiable information will be informed to you by sending an email to the last unaltered email address in our records.

6. Choice to unsubscribe

We establish communication with our existing as well as our prospective customers. However, at any point of time , if you do not wish to receive any information from us, you can do so by choosing any of the following options:
When you receive our e-mail related to promotional events, a separate link is included to Unsubscribe , please click on it to confirm. The link directs you to “unsubscribe” section of our site to exclude your name from our mailing list.
Select "unsubscribe" on our subscription status page and enter the requested information.
Make your request by contacting our customer service center at 877-395-9199 or by e-mail at customerservice@pukkaberlin.com

7. Policy Updates

We may update/revise this privacy policy due to change in company’s policy or based on customer feedback. The "last updated" date is indicated at the end of this page.
We encourage you to periodically review this page and be informed as to how we are protecting your inf ormation
If you have questions or concerns about policy changes, you can email us at customerservice@pukkaberlin.com or contact customer service center at 877-395-9199.

8. You agree to abide by our policy By accessing our site you agree to abide and comply with pukkaberlin.com’s privacy policy and its updates.

This is our comprehensive privacy policy solely articulated by the management and supersedes all the earlier versions.

9. Terms of Use Policy

Your visit to our site is also governed by Terms of Use Policy, so we request you to go through our Terms of Use Policy For other terms and conditions that apply to your use of our website, please refer to pukkaberlin.com’s other policies on Help page.

10. Question or Comments

If you have any questions about this privacy policy, please contact us by sending an email at customerservice@pukkaberlin.com.
You may also send us your comments/feedback about pukkaberlin.com website or the shopping experience in general, as we always appreciate your constructive comments.

We save following customer's information:

  • Name
  • Session Movement
  • Language
  • Region

Privacy and Security

Data Protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and according to the legal data protection regulations and this Privacy Policy.
The use of our website is usually possible without providing personal data. Personal data, such as names, addresses or e-mail addresses, are always provided on a voluntary basis if possible. Those data will not be passed on to third parties without your explicit permission.
However, we would like to point out that data transmissions via internet (e.g. e-mail communication) cannot be entirely secure and may have security vulnerabilities. A complete protection of personal details against unauthorised access by third parties is not possible.


Cookies

This website partially uses so-called cookies. Cookies do not cause damages to your computer and do not contain viruses. Cookies allow us to make our offer more userfriendly, more efficient and more secure. Cookies are small text files, stored by your browser on your computer.
The most cookies that we use are so-called “session cookies”. They will be deleted automatically after the end of your visit. Other cookies remain on your terminal device. Those cookies enable us to recognise your browser on your next visit.
You can adjust your browser that way in order to be informed when cookies are placed, to individually allow cookies or to generally exclude cookies in certain cases as well as to activate the automatic deletion of cookies when closing the browser. The deactivation of cookies may impair the functionality of this website.


Server-logfiles

The provider of these websites automatically collects and stores information in so-called server log files which your browser automatically transmits to us, such as

  • browser type/version
  • used operating system
  • referrer URL
  • host name of the accessing computer
  • time of query

Those data cannot be associated with individual persons. A merging with other data sources does not take place. We reserve the right to retrospectively check the data if reasonable evidences concerning illegal use become known.


Contact form

If you send enquiries to us via the contact form, your data entered into the contact form, including the stated contact data, are stored for the purpose of dealing with your enquiry and in case of additional enquiries. Those data will not be passed on without your permission.


Newsletter

If you would like to receive the newsletter offered on our website, we require your email address as well as information which allow us to check that you are the owner of the provided email address and that you agree to the reception of the newsletter. Further data will not be collected. We use those data exclusively for the sending of the requested information and do not transmit them to third parties.
The given permission to the storage of the data, the email address as well as the use of such for the purpose of sending the newsletter can be withdrawn at any time via the "Unsubscribe"-link within the newsletter.


Privacy Policy for the use of Google Analytics

This website uses Google Analytics, a website analysis service by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies", text files that are stored on your computer to analyse your use of the website. The information generated by the cookie about your use of this website is usually sent to and stored at a Google server in the U.S.A.
You find more information concerning the treatment of user data by Google Analytics in Google's Privacy Policy: https://support.google.com/


Browser Plugin

You may prevent the installation of cookies by adjusting the settings of your browser; however, if you do so, you may be unable to use all features of this website. Further, you may prevent the collection of data generated by cookies (including your IP address) and related to the use of this websites as well as the processing of such data by Google by downloading and installing the plug-in under the following link: http://tools.google.com/dlpage/


Objection to Data Collection

You may prevent the collection of data by Google Analytics by clicking the following link. Doing so, an Opt-Out-Cookie will be placed which prevents future data collection when visiting our website: Disable Google Analytics


Processing of Order Data

We have concluded a contract with Google concerning the processing of order data and fully comply with the strict provisions of German Data Protection Authorities when using Google Analytics.


IP-anonymisation

We us the function "Activate IPAnonymisation". Through this, your IP-address will be shortened priory within the member states of the European Union or other contractual states of the Treaty on the European Economic Area. Only in exceptional cases your complete IP-address will be transmitted to a server in the U.S.A. and shortened there. Commissioned by the operators of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities for website operators and to provide other services related to website and internet activities. Google will not merged your IP address with any other data held by Google.


Privacy Policy for the use of Facebook-Plug-ins (Like-Button)

On our websites plug-ins of the social network Facebook, Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA are integrated. You recognise these plugins by the Facebook logo or the Like-Button on our site. For an overview of Facebook plugins, please see here: http://developers.facebook.com/
If you visit our websites, a direct connection between your browser and the Facebook server is established by this plug-in. By that Facebook receives information that you have visited our websites with your IP-address. If you click the Facebook “Like” button while you are logged on to your Facebook account you may link the contents of our websites to your Facebook account. Thereby Facebook can associate your visit of our websites to your Facebook account. We would like to point out that we as providers of these websites do not obtain knowledge about the contents of the transmitted data as well as the use of such by Facebook. For further information, please check the Privacy Policy of Facebook under https://www.facebook.com/policy.
If you do not wish that Facebook associates your visit of our websites to your Facebook account, please log out of your Facebook account


Privacy Policy for the use of Google+

Our Website integrates services of Google+. Provider of these services are Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Collection and forwarding of Information: By using the Google+ button you may publish information worldwide. Via the Google+ button you and other users receive personal-related contents from Google and our partners. Google stores the information that you have voted +1 for contents as well as information about the website that you were visiting as you clicked the +1 button. Your +1 votes may be published or displayed as notices together with your profile name and your picture at Google services, such as search results, your Google profile or at other places on websites.
Google records information about your +1 activities in order to improve the Google services for you and others. To be able to use the Google+ button you need a globally visible, public Google profile which must contain at least the user name chosen for this profile. This name will be used for all Google services. In some cases this name may be replaced by another name which you used when sharing contents via your Google account. The ID of your Google account can be displayed to users who know your email address or possess any other information identifying you.
Use of collected information: Besides the above mentioned designated purposes, the details provided by you are treated according to current Google data protection regulations. Google may publish summarised statistics about +1 activities of users or pass those statistics on to users and contractual partners like publishers, advertisers or linked websites, respectively.


Privacy Policy for the use of Instagram

On our websites functions of the service Instagram are embedded. These functions are offered by your Instagram account, you can link contents of our websites to your Instagram profile by clicking the Instagram button. By this ,Instagram will associate the visit of our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by Instagram.
For further information, please review the Privacy Policy of Instagram: http://instagram.com/about/


Privacy Policy for the use of LinkedIn

Our website uses functions of the network LinkedIn. The provider of Linked in is the LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. On every access to one of our websites which contain LinkedIn functions, a connection to the servers of LinkedIn will be established. LinkedIn will be informed that you have visited our websites with your IP address. If you click the "recommend"-button of LinkedIn when being logged in to your LinkedIn account, LinkedIn can associate your visit of our websites with your user account. We would like to point out that we, as providers of these websites, do not obtain knowledge about the contents of transmitted data as well as their use by LinkedIn.
For further information, please review the Privacy Policy of LinkedIn: https://www.linkedin.com/legal


Privacy Policy for the use of Google Web Fonts

For the homogenous display of fonts, this website uses so-called web fonts that are provided by Google. On retrieving a website your browser downloads the necessary web fonts to your browser cache in order to correctly display texts and fonts. If your browser does not support web fonts, your computer uses a standard font.
For further information, please see https://developers.google.com/ as well as Google's Privacy Policy: https://www.google.com/policies


Privacy Policy for the use of Google Maps

This website uses the map service Google Maps via API. This service is provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. To use the functions of Google Maps it is required to store your IP address. This information will usually be transferred to and stored on a server in the USA. The provider of this website has no influence on this data transmission.
For further information, please see Google's Privacy Policy: https://www.google.de/intl/de/


Privacy Policy for the use of YouTube

Our website uses plugins of the Google-operated website YouTube. Provider of the website is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our website having a YouTube-plugin embedded, a connection to YouTube servers will be established. The YouTube server will then be submitted the information that you have visited our websites.
If you are logged on to your YouTube account, you enable YouTube to associate your browsing behaviour with your personal profile. You may prevent this by logging out of YouTube.
You find further information concerning the treatment of user data in the Privacy Policy of YouTube under: https://www.google.de/intl/de/


Privacy Policy for the use of Google Adsense

This website uses Google AdSense, a Google Inc. service to embed commercial information. Provider of these services are Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
Google Adsense uses so called "cookies", text files that are stored on your computer to analyse the use of the website. Further, Google AdSense also uses so-called web beacons (invisible images). These web beacons help to process information, such as visitor traffic on this website.
The information generated by cookies and web beacons about your use of this website (including your IP address) and dispatch of advertising formats is sent to and stored at a Google server in the U.S.A. Google may also transfer this information to their contractual partners. However, Google will not associate your IP address with any other data stored at Google's.
You may prevent the installation of cookies by adjusting the settings of your browser; however, if you do so, you may be unable to use all features of this website. By using this website you agree to the processing of the collected information by Google, according to the above mentioned purpose.


Privacy Policy for the use of Google Analytics Remarketing

Our websites use retargeting technologies by Google. Provider of these technologies are Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
This enables to address visitors of our website with customised, interest-related commercial information. The display of commercials takes place according to the cookie-based analysis of previous usage and browsing behaviour. According to our present stat of knowledge, no person-related data will be stored when visiting our website. On access, a cookie will be placed to collect anonymous data about interests of the user and so to adapt commercials to such information. These cookies are small text files which will be stored onto your computer or terminal device.
You can permanently object to the use of cookies for retargeting by deactivating customised commercials by Google here: https://www.google.com/settings
Further information and data protection regulations you find in Google's Privacy Policy under http://www.google.com/policies/


Registration with this websites

You can register with this website to be able to use additional functions on this website. The data entered for this purpose will only be used for purpose of use of the respective offer or service for which you have registered.
We also use the provided email address to inform you about important changes, such as change of the offer range or in case of technical changes.


Comment function on this website

For the comment function on this website, your comment as well as details provided at the time of commenting and, unless you post anonymous, the chosen username will be stored.


SSL Encryption

For security reasons and to protect the transmission of confidential data, such as enquiries you sent to us as the provider, this website uses an SSL encryption. You recognise an encrypted transmission by the change of the address line of the browser from "http://" to "https://" and by the lock-symbol in your browser address line.
If the SSL encryption is active, the data you have transmitted to us cannot be accessed by third parties.


Transmission of data on contract conclusion for online shops, traders and product shipment

We transmit person-related data to third parties only if it necessary to fulfil the contract, e.g transmitting data to the forwarding agent or the commissioned credit institution in charge with the payment. A further transmission of data to third parties does not take place unless you have given your explicit permission. A transmission of data to third parties for commercial purposes does not take place.


Encrypted payment transaction on this website

Payment transactions via the common methods of payment (Visa/Mastercard, direct debit) exclusively take place via an encrypted SSL connection. You can recognize an encrypted connection by the change of the browser line from "http://" to "https://" and the locksymbol in your browser line.
On encrypted communication your bank details, which you submit to us, cannot be read by third parties.


Right to Information, Deletion, Blocking

You have the right to be informed about your person-related data, their origin and addressee and the purpose of data processing as well as the right to correction, blocking or deletion of those data at any time and free of charge. For further questions and questions concerning person-related data, feel free to contact us under the address published in the impressum/legal notice.


Objection to commercial mails

Providers are obligated to publish contact information in the Legal Note/Impressum. The use of such contact information by third parties for the purpose of distributing unsolicited advertisements or other commercial information is prohibited. The operators of this website reserve the right to take legal measures in case of being sent unsolicited commercial information, e.g spam mails etc.


Liability for Contents

As service providers, we are liable for own contents of these websites according to Sec. 7, paragraph 1 German Telemedia Act (TMG). However, according to Sec. 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information or to search for evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal contents will be removed immediately at the time we get knowledge of them.
We do not take part in online dispute resolutions at consumer arbitration boards.


Liability for Links

Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents.
The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them.
We do not take part in online dispute resolutions at consumer arbitration boards.


Copyright

Contents and compilations published on these websites by the providers are subject to German copyright laws. Reproduction, editing, distribution as well as the use of any kind outside the scope of the copyright law require a written permission of the author or originator. Downloads and copies of these websites are permitted for private use only. The commercial use of our contents without permission of the originator is prohibited.
Copyright laws of third parties are respected as long as the contents on these websites do not originate from the provider. Contributions of third parties on this site are indicated as such. However, if you notice any violations of copyright law, please inform us. Such contents will be removed immediately.


Secure Shopping

Customer trust reposed on us is of utmost importance at pukkaberlin.com. This has prompted us to embrace globally accepted technologies and processes to make our site secure and reliable. The technologies and processes safeguard our customer’s information against threats. We monitor our operations on a regular basis and initiate corrective steps as needed. We trust your faith on our security measures is in tandem with your faith in our products.


Security with Digicert and SSL

We have registered with Digicert, one of the most trusted providers of digital authentication, secure communication for e-commerce and other internet infrastructure services.

With the deployment of SSL (Secured Socket Layer) technology provided by Digicert on our site, all personal information like your name , address and credit card details are encrypted and then transmitted on internet, thus preventing manipulation of sensitive data. With this process in place, you can rest assured that your personal and credit card information is well protected and transactions with our site are safe. We do not store your credit card information with us.

We Ensure Safe Delivery For the benefit of our customers, we insure your shipment to the full value of the articles to cover the risk in transit. All shipments are delivered through reputed services like UPS, USPS or Fed-Ex to ensure safe delivery at your doorsteps.


Data Protection Officer

Maximilian Huber
Email: contactus@pukkaberlin.com

Pukka Berlin GmbH
Nassauische Str. 48
10717 Berlin
Amtsgericht Charlottenburg
HRB 186663