Cancellation Policy

Our right of return for products purchased online applies for 30 days after the start of delivery. If 30 days have passed since purchase, we regret that we cannot offer you a refund or exchange. However, if you are in doubt, please contact us.

To be eligible for a return, your product must be unused and in the same condition as you received it. It must also be in its original packaging.

Some product types are excluded from return. We do not accept returns of engraved or personalised products, that have been customised and handmade just for you, such as Wedding and Engagement Rings. We also cannot accept returns on gift vouchers and reduced products..

We require a receipt or proof of purchase to process your return..

There are certain situations where only partial refunds will be made: Any item that is not in its original condition, damaged or for reasons not due to our error.

Refunds

Once your return has been received and inspected, we will send you an email to inform you that we have received the returned goods. We will also inform you of the approval or rejection of your refund or exchange product.

Once the return has been approved and processed, your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds

If you haven't received a refund yet, first check your bank account again.

Contact your credit card company, as it may take some time for your refund to be credited to your account. Then contact your bank. It often takes some time for a refund to be booked. If you have done all this and still haven't received your refund, please contact us at service@pukkaberlin.com.

Reduced products

Only items at regular prices can be refunded, unfortunately reduced products cannot.