You can easily determine your ring, chain and bracelet size with our size guide. If you have any questions, please feel free to contact us.

Yes, for most rings in the Bridal line we offer free resizing for one size, for 6 months. Please note that your ring cannot be exchanged once it has been resized. Please contact us personally for an adjustment. If your ring already has an engraving, you may incur costs for a new engraving if you change size.

Yes, we offer free engraving for all rings in the Bridal line, which must be specified when ordering. Please note that engraved jewelry cannot be exchanged. In the event of a size change, costs may be incurred for re-engraving.

As a rule, we make our jewelry by hand within 4-6 weeks. Please note that there may be longer waiting times at certain times of the year, such as in the run-up to Christmas. We therefore always recommend ordering rings at least two months in advance.

We offer free personal consultation appointments either in-store or virtually. Simply book your appointment via our website. We look forward to hearing from you!

You can find all the important information about diamonds and their properties in our diamond guide. We are also happy to advise you personally!

Schmuckstücke, die wir auf Lager haben, werden innerhalb von zwei Arbeitstagen nach Bestelleingang versendet. Produkte, die nicht vorrätig sind, erreichen dich nach 4-6 Wochen.

In der Bestellbestätigung per Mail erhälst du ein Lieferfenster für deine Bestellung. Sobald dein Schmuckstück unser Lager verlässt erhälst du dann eine E-Mail mit Trackingsnummer, sodass du dein Paket ganz einfach verfolgen kannst. Wende dich bei weiteren Fragen gerne persönlich an uns.

Unsere Pakete werden mit DHL Paket und DHL Express geliefert. Für internationale Sendungen beauftragen wir UPS. Dabei wählen wir stets den CO2-neutralen Versand.

The regular delivery time for jewelry in stock depends on your country of order. Here are a few general estimates:

• Germany: 2-3 working days
• EU: 2-4 working days
• USA: 6-8 working days
• Canada: 6-8 working days
• Africa, Asia, Oceania: 14-19 working days

Pieces of jewelry that we do not have in stock take approx. 4-6 weeks to be handmade for you.

We offer a 30-day return policy for all orders in stock and on backorder. This excludes bridal and custom jewelry. However, we are happy to assist you with alterations to products. Please note that we cannot accept items that are not in new condition, for example if they are worn or scratched. Please use our portal for returns.

After receiving your return, we will check it carefully and refund your payment to the original payment method used within a few working days.

You can return damaged pieces of jewelry to us via our returns portal. We will check the product and, depending on the degree of damage, offer you a repair or a new product.