Questions and answers

With our size guide you can easily work out your ring, necklace and bracelet size. If you have any questions, feel free to contact us.

Yes, for most rings in the Bridal Line we offer free resizing by one size within 6 months. Please note that your ring cannot be exchanged once it has been resized. For resizing, feel free to contact us personally. If your ring is already engraved, re-engraving costs may apply when it is resized.

Yes, we offer free engraving on all rings in the Bridal Line, which must be specified when you order. Please note that engraved pieces cannot be exchanged. If the ring is resized, re-engraving costs may apply.

We usually handcraft our pieces within 4-6 weeks. Please note that waiting times may be longer at certain times of the year, for example in the run-up to Christmas. We therefore always recommend ordering rings at least two months in advance.

We offer free personal consultations either in store or virtually. Simply book your appointment via our website. We look forward to hearing from you!

Our diamond guide has all the key information on diamonds and their properties. We are also happy to advise you in person!

Pieces we have in stock are shipped within two working days of receiving your order. Products that are not in stock reach you after 4-6 weeks.

Your order confirmation email includes a delivery window for your order. As soon as your piece leaves our warehouse, you will receive an email with a tracking number so you can easily track your parcel. If you have any further questions, feel free to contact us personally.

Our parcels are shipped with DHL GoGreen Paket and DHL Express. For international shipments we use UPS.

The standard delivery time for in-stock pieces depends on the country you order from. Here are some general estimates:

• Germany: 2-3 working days
• EU: 2-4 working days
• USA: 6-8 working days
• Canada: 6-8 working days
• Africa, Asia, Oceania: 14-19 working days

Pieces we do not have in stock take about 4-6 weeks to be handcrafted for you.

We offer a 30-day right of return on all orders, both in stock and on backorder. Bridal and custom pieces are excluded from this. However, we are happy to help you with changes to products. Please note that we cannot accept items that are not in new condition, for example if they are worn or scratched. For returns, please use our portal.

Once we receive your return, we check it carefully and refund your payment to the original payment method within a few working days.

You can send damaged pieces back to us via our returns portal. We will inspect the product and, depending on the extent of the damage, offer you a repair or a new product.