Shipping policy
Order tracking
You can track your orders by simply logging into your account on our website. All you need is your order number and email address. In addition, our shipping partner will send you an email with tracking information as soon as your parcel is on its way to you.
Shipping method
We offer both DHL standard and express delivery to all countries worldwide that DHL delivers to. Shipping terms are subject to DHL's policies. DHL reserves the right to open and inspect the shipment at its own discretion.
Order processing time
All orders that are in stock will be processed within 3-5 working days after receipt of order and order confirmation.
- All products that are not in stock will be shipped within 4-6 weeks after receipt of order and order confirmation.
- We do not ship on Sundays and public holidays.
- We will inform you of any delays or missing products if these are not stated on our website.
Shipping costs and estimated delivery time
Shipping within Germany is free of charge. Our products usually reach you within 2-3 working days after shipping confirmation.
International shipping costs are displayed during checkout and are based on DHL Paket rates. Delivery time depends on the destination and can be checked using DHL's delivery times.
The product price stated on our website is the gross price excluding shipping costs. Shipping costs are calculated at checkout depending on the delivery location and the shipping method selected.
All shipping prices are determined solely by DHL based on the weight of the shipment and in accordance with its pricing policy.
Shipping confirmation and tracking
Once your order has been completed and processed, you will receive the shipping information and a tracking number.
Customs, duties and taxes
Pukka Berlin GmbH is not responsible for customs duties and taxes charged on the order. All fees incurred during or after shipping are borne by the customer (customs duties, taxes, etc.).
Damages
Pukka Berlin GmbH is not liable for products that are damaged or lost in transit. If you have received your order damaged, please contact the carrier or our support team directly to file a claim. Please keep all packaging material and the damaged goods before submitting a damage report. Contact us at service@pukkaberlin.com.