Shipping policy

Shipping method

We offer both DHL standard and express delivery options to all countries globally where DHL delivers goods to.
Terms and conditions for shipping remain as per DHL’s policy. DHL reserve the right to open and inspect the shipment at their sole discretion.

Shipment processing time

  • All orders that are in stock are processed within 2 working days upon order receipt and confirmation.
  • All products that are out of stock will be shipped within 4-6 weeks upon order receipt and confirmation.
  • Shipments are also processed and shipped on Saturdays. We do not ship on Sundays and bank holidays.
  • We will inform you of any delays or unavailabilities of products if not stated on our website.

Shipping rates and delivery estimates

Shipping within Germany is free of charge. Our products usually reach you within 2-3 working days.

International shipping rates will be displayed during checkout and are custom to the rates of DHL Paket. The time of delivery depends upon location and can be checked based on DHL delivery times.

The product price quoted here on our website is net off shipping. The cost of shipping will be ascertained upon checkout depending on the location of your delivery and on the shipping method selected by you.
All shipping prices are determined solely by DHL according to the weight of the shipment and consistent with their pricing policy.

Shipment confirmation and order tracking

You will receive shipping information and a tracking number after your order is complete and processed.

Customs, duties, and taxes

Pukka Berlin GmbH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Pukka Berlin GmbH is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Contact us through