jewelry information

Find out what benefits and services our Pukka Lifetime Guarantee includes!

If you notice a manufacturing defect in your piece of jewelry within the first year of purchase, you can return it to us for inspection. We will then repair the item in question or replace it if necessary.

From a carat size of 0.5, you will automatically receive the IGI certificate for your diamond with your purchase. We are also happy to issue you with a Pukka certificate for all diamond sizes, which records the size, cut, color and clarity of your gemstone.

Also included in our guarantee is a free engraving of your engagement or wedding ring. We use the Parisienne font, but you can also choose a different font. In addition, the engraving should not exceed 20 characters.

If you feel that your fingers have changed over time and the engagement or wedding ring no longer fits perfectly, this is no problem. Within six months of purchase, a size adjustment of up to two sizes up or down is also included in our Lifetime package. Only our Eternity rings are excluded from this.

We recommend having your engagement and wedding ring checked by our experts once a year. This is because the prongs in particular suffer from daily wear, which can affect the security of the diamonds. Simply visit us in one of our stores!

Small scratches and deposits can affect the shine of your ring. So bring it into one of our stores and we will clean it thoroughly using an ultrasonic device and polishing cloth. No store nearby?

As we nano-coat or vermeil our Pret pieces to a thickness of three micrometres, they are particularly resistant to scratches and discoloration. If you notice any defects within the first two years of purchase, you are welcome to visit us in one of our stores. We will then repair or replace the item in question as required. 

Find out what inspires us to design our jewelry and what role the three cities of Nairobi, Berlin and Bombay play in this.

Pukka Berlin is the fusion of the three different cultures of our founders: Taj from Nairobi, Aalay from Bombay and Max from Berlin. Combining our backgrounds into one design idea creates a completely new look. While we associate Berlin with understated elegance without fanfare and a dynamic vibrancy, Nairobi stands for vast nature, majestic wildlife and untamed possibilities. Bombay, on the other hand, perfectly combines rich history and colorful tradition. The combination of modern-minimalist forms and the simplification of thousands of years of culture is our idea of the design concept of Pukka Berlin.

An example of adventure and travel would be our flagship, the Tembo collection. The idea came to us during a safari in the Maasai Mara when we saw a group of elephants crossing a river. Our Jodhpur and Bauhaus collections are inspired by history and tradition, while our Luna collection was created from traditional interpretations of moonstones. Sometimes, however, inspiration comes from nowhere or from customer requests. An example of this would be our Specials collection, in which we offer random individual beauties.

In a personal jewelry consultation, either virtually or on site, you can not only have pieces of jewelry from our collections personalized, but also design them yourself from scratch. Our experienced artisans will support you with their experience and ideas.

Our handmade products ensure the highest levels of integrity, sustainability and quality through our completely in-house supply chain. We ensure that this extends throughout the entire production process right up to the finished product. This creates a fair and honest sourcing and manufacturing process. Learn more about our responsible sourcing of metals and stones.

All our metals are sustainably and responsibly sourced. Our Pret line is made from partially recycled 925 sterling silver, which is then vermeil-gold plated with 18k yellow or rose gold to a minimum thickness of 3 microns. This is far above the market standard. Our Fine line is handmade from 100% certified 14k old gold. We also use 14k or mostly recycled 18k gold and 950 platinum for our Lab&Bridal line.

Our natural diamonds come from certified mines and comply with global best practices such as the Responsible Jewelry Council, Best Practice Principles and Kimberly Compliances. We are involved in the entire value chain from rough diamond to you, which enables us to ensure comprehensive compliance and fair remuneration with regard to our raw materials.

Our natural coloured gemstones such as sapphire, ruby and emerald are also sourced ethically and in accordance with the guidelines of the Responsible Jewelry Council, the Best Practice Principles and Kimberly Compliances. Our controlled procurement ensures transparency and fair remuneration for all parties involved.

We cultivate our lab diamonds in a CO2-neutral way using the CVD process. To do this, the growth process of a natural diamond is shortened to a period of two weeks using a natural diamond seed. Lab diamonds are therefore not only easier to track, but are also usually cheaper and clearer than natural diamonds.

In addition to colourless lab diamonds, we also offer diamonds in the colours blue, pink, green and yellow, which are also produced using the CVD process. The yellow colour is created by adding nitrogen, as with natural diamonds. For blue and green, the diamonds are exposed to electron irradiation at room temperature. This replaces one of the carbon atoms and the structure changes to a covalent bond, which gives the diamond its blue or green colour. Pink diamonds are obtained by triple treatment at high pressure and high temperature.

You can find more information about our diamonds in our diamond guide, as well as our blog posts Lab vs. natural diamonds and Lab-grown diamonds.

Find out how our sustainable production process is carried out step by step by hand.

All our jewelry is responsibly handcrafted in our factory in Bombay under the direction of Aalay. This not only gives us and you a price advantage, but also ensures that each of our pieces is a masterpiece in the eyes of our artisans and, most importantly, in your eyes. We use only the most modern machines and efficient production processes to cut and polish diamonds and metals. We constantly strive to improve processes in order to optimize and streamline them, with the ultimate goal of a CO2-neutral manufacturing process.

Superior quality is one of Pukka's core principles. Once a piece is made, it undergoes 14 quality checks and is examined under magnification for any anomalies, subtle deformations or defects that may have occurred during manufacture. If our quality assurance team discovers anything, it is subjected to a second inspection. If the same anomaly is found here too, we isolate the part in question and melt it down so that we can reuse the raw material for another production run. This is in line with our Kaizen approach to minimize waste and maximize efficiency.

Our packaging is made with great attention to detail and is partially recycled. Our jewelry is packed in soft blue velvet bags to avoid scratches. We also use almost exclusively paper to avoid the use of plastic. All our customer shipments are CO2-neutral with DHL Go Green.

We are constantly striving to learn and improve our manufacturing process to ensure we produce the best and avoid mistakes. We also take your feedback very seriously. Please contact us if you have any suggestions or questions.